305 Railroad Ave Suite 5 Nevada City, CA. (530)265-0186

How to Report Elder Abuse

REPORTING ELDER ABUSE:

Any person who suspects that abuse of an elder has
occurred should report it. When in doubt, always err on
the side of caution and report.

Abuse can continue and often escalates if there is no
intervention. Known or suspected cases of abuse should
be reported to the appropriate agencies or to local law
enforcement.

Intervention can often save the assets, health, dignity or
even the life of an elder depend upon your courage to act.


HOW TO REPORT ELDER ABUSE:

If a known or suspected instance of elder abuse has
occurred in a long-term care facility, the report should be
made to the local Long-Term Care Ombudsman, the local
law enforcement agency or the Bureau of Medi-Cal Fraud
and Elder Abuse. You may also file a complaint with the
appropriate state regulatory agency.

If abuse has occurred anywhere other than in a facility,
reports should be made to the local county Adult
Protective Services agency or to the local law
enforcement agency.

As a person reporting abuse, you are shielded from both
criminal and civil liability. REMEMBER - In an emergency,
always call 911


TO WHOM TO REPORT

Adult Protective Services (APS)
Each county Adult Protective Services agency (APS)
provides assistance to the elderly and adults who are
functionally impaired, and who are possible victims of
abuse, exploitation or neglect, including self neglect.
Adult Protective Services agencies investigate reports of
abuse that occur in private homes, acute care hospitals,
clinics, adult day care facilities and social day care
centers. In 1998, California passed a law mandating all
APS agencies to provide a 24-hour, 7-day a week hotline
to respond to all reports of suspected abuse. APS may
also provide various services to address the abuse or
neglect, such as case management, emergency shelter or
in-home protection, transportation, counseling, etc., to
guarantee the safety of an endangered elder. Availability
of assistance programs is dependent upon a county’s
budgetary resources.

Alpine County Department of Health and Human Services
75-A Diamond Valley Rd. Markleeville, CA 96120 (888)
755-8099

Amador County Department of Social Services 1003
Broadway Jackson, CA 95642 (209) 223-1075

Butte County Department of Social Services P.O. Box
1649 Oroville, CA 95965 (800) 664-9774

Calaveras County CALWORKS & Human Services 509
East Saint Charles Street San Andreas, CA 95249 (209)
754-6452

Colusa County Department of Health and Human Services
251 East Webster St. Colusa, CA 95932 (530) 458-0250

Contra Costa County Department of Aging and Adult
Services 2530 Arnold Dr., Suite 300 Martinez, CA 94553
(877) 839-4347

El Dorado County Department of Social Services 630 Main
Street Placerville, CA 95667 (800) 925-1812

Fresno County Department of Adult Services P.O. Box
1912 Fresno, CA 93750 (559) 255-3383

Glenn County Human Resources Agency P.O. Box 611
Willows, CA 95988 (530) 934-6520

Lake County Social Services Department P.O. Box 9000
Lower Lake, CA 95457 (707) 995-4200

Lassen County Department Health and Human Services
P.O. Box 1359 Susanville, CA 96130 (530) 251-8158

Madera County Department of Social Services P.O. Box
569 Madera, CA 93639 (559) 675-7839

Mariposa County Department of Human Services
P.O. Box 7 Mariposa, CA 95338 (209) 966-2442

Merced County Department of Human Services
P.O. Box 112 Merced, CA 95341 (209) 385-310

Modoc County Department of Social Services 120 North
Main St. Alturas, CA 96101 (530) 233-6501

Mono County Department of Social Services P.O. Box 576
Bridgeport, CA 93517 (800) 340-5411

Nevada County Department of Human Services P.O. Box
1210 Nevada City, CA 95959 (888) 339-7248

Placer County Health and Human Services Department
11519 B Ave. Auburn, CA 95603 (888) 886-5401

Plumas County Department of Social Services 270 County
Hospital Rd., Suite 207 Quincy, CA 95971 (530) 283-6350

Sacramento County Department of Health and Human
Services 4875 Broadway Sacramento, CA 95820
(916) 874-9377

San Joaquin County Human Services Agency P.O. Box
201056 Stockton, CA 95201 (888) 800-4800
(209) 468-1000

Shasta County Department of Social Services P.O. Box
496005 Redding, CA 96049 (530) 225-5798

Sierra County Department of Health and Human Services
P.O. Box 1019 Loyalton, CA 96118 (530) 289-3720

Solano County Department of Health and Social Services
Older and Disabled Adult Services 275 Beck Ave. P.O.
Box 4090 MS-5-110 Fairfield, CA 94533 (800) 850-0012

Sutter County Department of Human Services P.O. Box
1599 Yuba City, CA 95991 (530) 822-7227

Tehama County Department of Social Services P.O. Box
1515 Red Bluff, CA 96080 (800) 323-7711

Yolo County Health and Human Services Department
500A Jefferson Blvd., Suite 100 West Sacramento, CA
95605 (916) 375-6239 (888) 675-1115

Yuba County Health and Human Services Agency 6000
Lindhurst Ave., Suite 700-C Marysville, CA 95901
(530) 749-6471


Long-Term Care Ombudsman Program

Ombudsmen are trained individuals who advocate for the
protection and rights of all residents in long-term care
facilities. These facilities include skilled nursing facilities,
residential care facilities for the elderly, community care
facilities and intermediate care facilities. The primary
responsibility of the Ombudsman program is to investigate
and resolve complaints made by, or on behalf of,
individual residents.

If known or suspected abuse has occurred in a long-term
care facility, a report can be made to the local county
Long-Term Care Ombudsman or the toll-free 24-hour
crisis line.

Butte, Colusa, Glenn, Plumas and Tehama Counties
Ombudsman Program
2491 Carmichael Dr., Suite 400 Chico, CA 95928
(530) 898-5923 (800) 822-0109
Fax: (530) 898-4870

El Dorado County El Dorado County Long-Term
Care Ombudsman Program
C/O El Dorado AAA 937 Spring St. Placerville, CA 95667
(530) 621-6157 Fax: (530) 642-9233

Fresno and Madera Counties
Fresno/Madera Ombudsman Program
3845 N. Clark Street, Suite 201
Fresno, CA 93726
(559) 224-9177
Fax: (559) 224-9106

Nevada, Placer, Sacramento, Sierra, Sutter, Yolo and
Yuba Counties Ombudsman Services of Northern CA
3960 Industrial Blvd., Suite 300 B
West Sacramento, CA 95691
(916) 376-8910
Fax: (916) 376-8914

Lassen, Modoc, Shasta, Siskiyou and Trinity Counties
Northern California Ombudsman Program
1647 Hartnell Ave., Suite 6 Redding, CA 96002
(530) 223-6191
Fax: (530) 223-5292


Merced County
Merced County Ombudsman Program
851 West 23rd St. Merced, CA 95340
(209) 385-7402 Fax: (209) 384-8102

Solano County
Solano Long-Term Care Ombudsman
1810 Capitol Street Vallejo, CA 94590
(707) 644-4194 Fax: (707) 643-5147



County Law Enforcement and Prosecution Agencies

Your local Police and Sheriff’s Departments should be
contacted if you or someone you know may be the victim
of elder abuse. Many local law enforcement agencies
have dedicated Elder Abuse Units.

Call the general information number for your local Police
or Sheriff’s Department, and ask if they have an Elder
Abuse Unit.

If there is an emergency, you should call 911 immediately.

Many County District Attorney and City Attorney Offices
also have units devoted to the investigation and
prosecution of elder abuse. Below are the listings for all
County District Attorney Offices.

Alpine
P. O. Box 248 Markleeville, CA 96120 (530) 694-2971
Fax: (530) 694-2980

Amador
708 Court St., Suite 202 Jackson, CA 95642 (209) 223-
6444 Fax: (209) 223-6304

Butte
25 County Center Dr. Oroville, CA 95965 (530) 538-7411
Fax: (530) 538-7071

Calaveras
891 Mountain Ranch Rd. San Andreas, CA 95249 (209)
754-6330 Fax: (209) 754-6645

Colusa
547 Market St. Colusa, CA 95932 (530) 458-0545 Fax:
(530) 458-8265

Contra Costa
725 Court St., 4th Fl., Rm. 402 Martinez, CA 94553 (925)
646-4500 Fax: 646-2116

El Dorado
515 Main St. Placerville, CA 95667 (530) 621-6472
Fax: (530) 621-1280

Fresno
2220 Tulare St., Suite 1000
Fresno, CA 93721
(559) 488-3133
Fax: (559) 488-1867

Glenn
P. O. Box 430 Willows, CA 95988
(530) 934-6525
Fax: (530) 934-6529

Lassen
220 S. Lassen, Suite 8
Susanville, CA 96130
(530) 251-8283 Fax: (530) 257-9009

Madera
209 W. Yosemite Ave.
Madera, CA 93637
(559) 675-7726Fax: (559) 673-0430

Mariposa
P. O. Box 730 Mariposa, CA 95338
(209) 966-3626 Fax: (209) 966-5681

Merced
2222 M St. Merced, CA 95340 (209) 385-7381 Fax: (209)
385-7473

Modoc
204 S. Court St. Alturas, CA 96101 (530) 233-6212 Fax:
(530) 233-4067

Mono
P. O. Box 617 Bridgeport, CA 93517 (760) 932-5550 Fax:
(707) 932-5551

Nevada
Courthouse Annex 201 Church St., Suite 8 Nevada City,
CA 95959 (530) 265-1301 Fax: (530) 478-1871

Placer
11562 B Ave. Auburn, CA 95603 (530) 889-7000 Fax:
(530) 889-6870

Plumas
520 Main St., Rm. 404 Quincy, CA 95971 (530) 283-6303
Fax: (530) 283-6340

Sacramento
901 G St. Sacramento, CA 95814 (916) 874-6218 Fax:
(916) 874-5340

San Joaquin
222 E. Weber Ave., Suite 202 Stockton, CA 95202 (209)
468-2400 Fax: (209) 465-0371

Shasta
1525 Court St., 3rd Fl. Redding, CA 96001 (530) 245-
6300 Fax: (530) 245-6334

Sierra
P. O. Box 457 Downieville, CA 95936 (530) 289-3269 Fax:
(530) 289-2822

Siskiyou
P. O. Box 986 Yreka, CA 96097 (530) 842-8125 Fax:
(530) 842-8137

Solano
600 Union Ave. Fairfield, CA 94533 (707) 421-6800 Fax:
(707) 421-7986

Sonoma
600 Administration Dr., Suite 212-J Santa Rosa, CA
95403 (707) 565-2311 Fax: (707) 565-2762

Stanislaus
800 Eleventh St., Suite 200 Modesto, CA 95354 (209) 525-
5550 Fax: (209) 525-5910

Sutter
446 Second Street Yuba City, CA 95993 (530) 822-7330
Fax: (530) 822-7337

Tehama
P. O. Box 519 Red Bluff, CA 96080 (530) 527-3053 Fax:
(530) 527-4735

Trinity
P. O. Box 310 Weaverville, CA 96093 (530) 623-1304 Fax:
(530) 623-2865

Tuolumne
423 N. Washington Sonora, CA 95370 (209) 533-5655
Fax: (209) 533-5503

Yolo
301 Second Street Woodland, CA 95695 (530) 666-8180
Fax: (530) 666-8185

Yuba
215 Fifth Street Marysville, CA 95901 (530) 749-7770 Fax:
(530) 749-7363


Department of Justice,
Bureau of Medi-Cal Fraud and Elder Abuse


Nationally recognized as being innovative and cutting
edge in its law enforcement approaches, the Department
of Justice’s Bureau of Medi-Cal Fraud and Elder Abuse
both protects the state’s $27 billion Medi-Cal program
from fraud and abuse, and investigates and prosecutes
elder abuse, neglect and poor quality of care occurring in
long-term care facilities.

The Bureau meets a vital need by safeguarding our
elderly and by protecting the health care system that
serves the less fortunate members of our population.
Californians should rest assured that they have a
committed ally and protector in the Bureau of Medi-Cal
Fraud and Elder Abuse.

If you suspect Medi-Cal fraud or elder abuse, please call
the Bureau’s toll-free hotline at (800) 722-0432. For more
specific information about the Bureau, please visit web
site at: www.ag.ca.gov/bmfea/